Returns & Exchanges
At Minuman, we take pride in the freshness and quality of our beverages, offering a 7-day return policy for any products that arrive damaged or incorrect. Due to the perishable nature of our drinks, we cannot accept returns on items that have been opened or consumed.
Initiate a Request
Contact our customer support team within 7 days of delivery with your order number and a photo of the item's condition.
Verification Process
Our quality control team will review your claim within 24 hours to ensure it meets our safety and hygiene return standards.
Secure Packaging
If approved, place the unopened beverages back in their original insulated packaging to maintain temperature stability during transit.
Refund or Replacement
Once we receive the returned goods, we will issue a full refund to your original payment method or dispatch a fresh replacement immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing