Frequently Asked Questions
Everything you need to know about our premium beverage delivery service.
How do you ensure the drinks stay cold during shipping?
We use specialized insulated packaging and food-grade cooling packs to maintain the ideal temperature for your beverages from our warehouse to your doorstep.
What is the shelf life of Minuman products?
Most of our fresh juices and artisanal teas have a shelf life of 7-10 days when refrigerated. Please check the 'Best Before' date printed on the bottle cap.
Do you offer subscription plans for regular deliveries?
Yes, we offer weekly and monthly subscription plans that allow you to save up to 15% on your favorite drinks with automated recurring delivery.
Are your bottles recyclable?
Absolutely. All Minuman bottles are made from 100% BPA-free, recyclable PET plastic or glass. We also offer a bottle return program for store credit in select cities.
Can I modify or cancel my order after it has been placed?
Since we process orders quickly to ensure freshness, changes can only be made within 1 hour of placement. Please contact our support team immediately for assistance.
What should I do if my order arrives damaged?
If your bottles arrive broken or leaking, please take a photo and contact us within 24 hours. We will issue a full refund or send a replacement immediately.